Overview
Our US chat service pairs trained agents with robust SOPs, knowledge bases, and monitoring to ensure quick resolution and high CSAT.
Service Components
- 24/7 or business-hours US agent coverage
- Knowledge base integration and canned responses
- Escalation workflows and supervisor dashboards
- Quality monitoring and agent coaching
Onboarding
- Process discovery & SOP documentation
- Agent training & knowledge transfer
- Pilot and ramp-up with performance metrics
- Operational handover and continuous improvement