Project Overview
We help enterprises implement ServiceNow modules and accelerate IT operations through automated discovery, CMDB population, event management and incident resolution workflows.
Key Capabilities
- ServiceNow Discovery & CMDB integration
- ITOM — Event, Alert, and Incident automation
- ITSM process design and workflow automation
- Integration with monitoring tools and cloud providers
Approach
- Assessment & Roadmap — discover topology and use-cases.
- Discovery Implementation — probes, sensors, and collection.
- CMDB Reconciliation & Normalization.
- ITOM Workflows & Automation — reduce MTTx.
- ITSM Process Alignment & Knowledge Transfer.
Results
Faster incident detection and resolution, improved asset visibility, and streamlined operations that reduce manual effort and improve SLA adherence.