Overview
Our inbound services provide a seamless customer experience with trained agents, scripted responses, escalation paths, and continuous quality assurance to meet SLAs.
Services
- 24/7 inbound call handling and chat support
- Lead qualification and appointment scheduling
- Order processing and returns handling
- Escalation management and knowledge base support
- Quality assurance and KPI dashboards
Impact
Reduced average handle time by 18% and increased first-contact resolution through optimized scripts and agent coaching.
How we operate
- Process mapping and SLA definition.
- Agent training and script development.
- Live operation with QA sampling and coaching.
- Reporting and continuous improvement cycles.